CLIENT PORTAL

VVlab – Terms & Conditions.

 

Ownership of Work & Presets

The customer acknowledges that it is the owner or lawful licensee of the materials supplied.

The customer acknowledges that the supplied materials do not infringe upon the intellectual property rights of any third parties and that it has secured all third party permissions, consents and releases necessary.

VV Lab agrees that any supplied materials remain intellectual property of the customer. The customer licenses VV Lab to work on the submitted material on the basis of the services requested.

VV Lab will not share any presets or materials with third parties. VV Lab will not share work publicly without first obtaining permission from the Customer.

Client Confidentiality

VV Lab Edits will not disclose the identity of its clients except on a need to know basis within the company. The protection of the customers personal data is taken very seriously and data is only shared when necessary; e.g. between sales and accounting where contact details are required to generate invoices.

VV Lab will never share your personal data or the data of subjects in the provided material without first gaining permission from the Customer.

This includes submits to third parties and online posting.

Placing orders The Customer understands that they need to complete an order form for each and every order they would like completed. The details of this process will be clarified in a ‘Welcome’ email after their consultation.

The Customer understands that we recommend submitting orders individually when they first become a customer. This will help maintain their style and ensure they are happy with the quality of work as VV Lab gets to know their specific style. VV Lab recommends that each order is checked and feedback submitted before placing further orders.

The Customer understands that work will not be returned until work has been paid for and that unpaid invoices will delay the delivery of completed material.

The Customer understands that the submission of an order form before artwork is uploaded and ready to be worked on will result in the order being delivered outside of VV Lab usual turnaround times or possibly declined.

Feedback on orders

VV Lab requests that feedback is delivered in a constructive manner. One of the best ways to deliver this feedback is to email. This will enable VV Lab to see the steps taken to achieve the desired style.

The Customer understands VV Lab does not offer redos and refunds on delivered catalogs if preview edits have been accepted.  VV Lab does not redo orders for culling or choice of black and white images as these elements of processing are highly subjective.

 

Complaints

If the Customer would like to make a complaint about an order, VV Lab requests that you direct this complaint to your account handler or that you contact: vv.editinglab@gmail.com

Complaints relating to an account handler should be addressed to Valentina Ledyukova, vv.editinglab@gmail.com

The Customer understands that if there is an issue with achieving a particular style, VV Lab will ask the Customer to work with them by approving achnored reference images for future orders until VV Lab feels as though they have grasped the style entirely. Customer understands that this process will affect the turnaround time of their order based on the time taken to leave feedback or approve images.

The Customer understand that VV Lab cannot be held responsible for the personal preference of their preset being used in certain situations or how it looks with certain skin tones.

We will always try to use our initiative, however the Customer agrees that due to how subjective editing can be, that this room for artistic license must be accepted. VV Lab does not offer redos on delivered catalogs if preview edits have been accepted.  VV Lab does not redo orders for culling or choice of black and white images as these elements of processing are highly subjective.

 

Turnaround times

Customer understands that turnaround times are given as a guideline. In extreme circumstances turnaround times may be extended due to the nature of the personalised service VV Lab provides.  August – December turnaround times may fluctuate and would be wise to add additional days to your expected turnaround time. 

Customer acknowledges that VV Lab cannot be held responsible for an extended turnaround if required materials are not available. 

Cancellation

Customer agrees that orders cannot be cancelled once the invoice is issued.

Reference approval

VV Lab may ask the customer to approve references in order to ensure that the customer is happy with the edit quality and / or style of the images. The Customer understands that this may delay the turnaround time due to the approval time and adjustments that need to be made and that this will vary on a case by case basis.

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